Help & Support

Frequently Asked Questions

Find answers to common questions about Dhream Market. Browse by category or search for specific topics.

Customer FAQs3

How do I create an account?

How do I place an order?

How can I track my order?

Vendor FAQs3

How do I become a vendor?

How do I add products?

How are vendor payouts calculated?

Payments & Refunds3

What payment methods do you accept?

How do I request a refund?

Why was my payment declined?

Orders & Delivery3

How long does delivery take?

Can I modify or cancel my order?

What if my order arrives damaged?

Vendor Verification2

Why is my store verification taking long?

What documents are required for verification?

Featured Vendors2

How do I become a featured vendor?

What are the benefits of being featured?

Account & Security3

How do I reset my password?

How do I update my profile information?

How do I delete my account?

Technical Issues3

The website is not loading properly. What should I do?

I can't upload product images. Help!

I'm not receiving email notifications.

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