Privacy Policy
How we protect and handle your data. Last Updated: 27th May, 2025
1Introduction
Welcome to Dhream Market. We are committed to protecting your privacy and ensuring you have a positive experience using our marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Account credentials (password - stored securely encrypted)
- Payment information (processed securely through Paystack)
- Shipping and billing addresses
- Order history and preferences
Automatically Collected Information
- Device information and identifiers
- Browser type and operating system
- IP address and location data
- Usage patterns and interactions with our platform
3How We Use Your Information
We use your information to:
- Process transactions and fulfill orders
- Provide customer support and respond to inquiries
- Improve our platform and user experience
- Send important updates about your orders and account
- Comply with legal obligations and prevent fraud
- Personalize your shopping experience
4Information Sharing
We share your information with:
- Vendors: Necessary order and shipping information to fulfill your orders
- Payment Processors: Paystack handles payment processing securely
- Service Providers: IT, analytics, and email delivery services
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure payment processing through Paystack
6Your Rights
You have the right to:
- Access and request a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of marketing communications
- Object to processing of your data
To exercise these rights, please contact us through our Contact page.
7Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.
8Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Account data is retained while your account is active, and order information is retained for legal and tax purposes.
9Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
10Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the new policy.
11Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page or email us at support@dhreammarket.com.