Help Center

How can we help you?

Find answers, guides, and support for Dhream Market customers and vendors.

For Customers

8 guides
👤

Creating an Account

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Placing Orders

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Making Payments

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📍

Tracking Orders

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Understanding Preorders

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Understanding Backorders

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💰

Refunds

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🔄

Returns

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For Vendors

10 guides
đŸĒ

Creating a Store

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✅

Vendor Verification

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📄

KYC Submission

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đŸ“Ļ

Managing Products

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📊

Managing Inventory

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Preorders

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Backorders

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🚚

Fulfillment Workflow

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Restock Orders

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📋

Purchase Orders

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Policies

Privacy Policy

Learn how we protect and use your personal information.

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Terms of Service

Understand the rules and guidelines for using our platform.

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Payment Policy

Information about payments, refunds, and transaction policies.

Read policy →

Frequently Asked Questions

How do I create an account?

How do I place an order?

How can I track my order?

How do I become a vendor?

How do I add products?

What payment methods do you accept?

How do I request a refund?

Why is my store verification taking long?

What documents are required for verification?

How do preorders work?

What are backorders?

How long does delivery take?

Contact Support

Customer Support

+233 59 652 2239
+233 50 854 8181
+233 27 935 4362

Vendor Support

+233 59 652 2239
+233 50 854 8181
+233 27 935 4362

Technical Support

+233 59 652 2239
+233 50 854 8181
+233 27 935 4362
Send us a Message

We're here to help

Our support team operates Monday to Friday, 9:00 AM - 6:00 PM (GMT)