Tracking Orders
Complete guide to tracking your purchases
1Accessing Your Orders
Step 1: Login to Your Account
Navigate to the login page and enter your credentials to access your dashboard.
Step 2: Go to Orders Section
From your dashboard, click on "Orders" in the navigation menu or visit /dashboard/customer/orders.
Step 3: View Order Details
Click on any order to see its current status, timeline, and tracking information.
2Order Status Meanings
- Pending: Order placed, awaiting vendor confirmation
- Processing: Vendor is preparing your order for shipment
- Shipped: Order is on the way with tracking available
- Delivered: Order has been received by the customer
- Completed: Order finalized after delivery confirmation
3Tracking Information
Tracking Number
Once shipped, you'll receive a tracking number. Click it to view real-time carrier updates.
Delivery Updates
Receive email and SMS notifications about your order status changes.
Estimated Delivery Time
Delivery estimates vary by shipping method and vendor location. Check your order details for the expected date.
FAQ
Why hasn't my order status updated?
Vendors typically update status within 24 hours. Contact the vendor if there are significant delays.
Can I track my order without an account?
You need to create an account to view order history and tracking information.
What if tracking shows delivered but I didn't receive it?
Contact the vendor and our support team immediately to investigate the delivery.
Need Help?
If you have questions about tracking your order, our support team is here to help.