Customer Guide
Refunds
Complete guide to refunds and returns
1How to Request a Refund
Step 1: Contact Vendor
Contact the vendor directly through your order to initiate a refund request.
Step 2: Provide Details
Explain the issue and provide photos if applicable. Include your order number.
Step 3: Receive Instructions
If eligible, the vendor will provide return instructions and ship back label if needed.
Step 4: Process Refund
After return is received and inspected, refund is processed to your original payment method.
2Refund Timeline
- Request Review: 1-3 business days
- Return Processing: 5-7 business days after receipt
- Bank Processing: 5-10 business days for refund to appear
3Refund Methods
- Mobile Money: Refunded to the original mobile money number
- Card Payments: Refunded to the original card
- Bank Transfer: Refunded to the original bank account
FAQ
How long does a refund take?
Refunds are processed within 5-7 business days after the vendor receives returned items.
Will I get a full refund?
Full refunds for defective items. Shipping costs may apply for other returns.
What if vendor doesn't respond?
Contact support through the Help Center to open a dispute if unresolved.
Related Guides
Need Help?
If you need assistance with a refund, our support team is here to help.