Returns
Complete guide to the return process
1Return Policy Overview
Returns must be initiated within 7 days of receiving your order. Items must be in original condition with packaging intact.
Contact the vendor directly through your order page to start the return process.
2Return Process
Step 1: Initiate Return
Contact the vendor through your order page with reason and photos if applicable.
Step 2: Get Approval
Vendor reviews your request and provides return instructions within 3 business days.
Step 3: Ship Item Back
Package item securely and ship using tracked method. Keep your receipt.
Step 4: Receive Refund
After vendor receives and inspects item, refund is processed in 5-7 business days.
3Eligible for Return
- Product doesn't match description or images
- Product arrived damaged or defective
- Wrong item received
FAQ
How long do returns take?
Return review takes 3 business days. After approval, refund processing takes 5-7 business days.
Who pays return shipping?
Vendor covers shipping for defective/damaged items. Customer covers shipping for change of mind.
What if vendor doesn't respond?
Contact our support team to open a dispute if the vendor doesn't respond within 3 business days.
Related Guides
Need Help?
If you need assistance with a return, our support team is here to help.